INCITES APPRAISAL SUPPORT

Thank you for your interest in InCites™. Your satisfaction during the appraisal process is important to us. Kindly refer to the information on this page for answers to recently identified issues. If you cannot find an answer to your question here, please visit our Customer Support page for a complete view of support options or return to the previous page to contact your local support team.

Access Issue

If the following occurs when you try to access InCites for your institution's Appraisal process*:

  • Blank screen:
    Empty screen (may show message "Welcome to Cognos 8").

Please do the following:

  1. Have your onsite IT add www.Cognos.com to your list of trusted sites
  2. Login here: http://incites.isiknowledge.com/

*Please note you must be a registered user for your institution's InCites Appraisal. Please see your institution's administrator if you have any questions about your access rights.